Sign In
Help
Expand menu
0

FREQUENTLY ASKED QUESTIONS

  • We are reachable on the phone between 9.30am and 5.30pm Monday to Friday or via email support@kidzcorneruk.com. You can also fill out a quick form on the contact us page https://www.kidzcorneruk.com/contacts. We will get back to you on the same day on a working day between the hours provided.
  • All items are for the independent retail market therefore you choose the price to sell. Our starting advise is that the markup on baby items is at least 100% so double the cost from us. We do not encourage price wars that then effect our own sales and sales of the brand. If we are aware of this then we may have to contact you to increase your prices or we will not be able to supply you going forwards.
  • We are a small family business, trading independently so are not dictated to by our manufacturers. By keeping our overheads to a minimum, we endeavour to pass on value for money to our customers.
  • No. Our styles are from independent brands and consequently we do not offer exclusivity to an area/town.
  • Where an item supplied that is then altered by the Buyer, for example for personalised embroidery, this item then is no longer the original product. The Buyer then takes over the responsibility for the product for compliance to any relevant Safety Standards. Also no exchanges or refunds can then be made.
  • This means that the complimentary item e.g hat/headband is NOT factored into the price of the garment. The complimentary component of the style is therefore not subject to our normal returns policy.
  • We believe our prices are fair as we keep our margins low to offer the best price to all our retail customers. We do however offer free delivery on orders over £300 for UK Mainland customers.
  • We accept paypal and use paypal pro advanced checkout to process credit/debit cards. You may request our bank details for bank transfer, however please note that we will not dispatch until the funds have reached our account. We manually accept each order to ensure quality and appropriate shipping rates. For orders placed on Fridays, Saturdays and Sundays, processing commences the following Monday.
    At checkout select 'collect from store' carrier option and you will receive a email notification when your order is ready for store collection. Our store is open from 9am to 6.30pm Monday - Friday and 9am to 2.30pm on Sundays. We are closed on Saturdays.
    On order placement you will receive an automatic order confirmation email acknowledging your payment is accepted. We then pick and pack your order and for international customers we find our best shipping quote and contact you for shipping payment. If an item is out of stock we will try to contact you, if unable to reach you in time we will refund you for the item or hold your order until new stock arrives. Your order status will then move to "Dispatched" and you will receive a confirmation email. Our external courier company will email and text you tracking information on the expected delivery time and date. In the UK you will also be given a one hour delivery slot, if you leave a mobile number with us the courier can contact you via a text message as well as the standard email. We will then ship your goods. Orders will normally be shipped within one business day of confirmation of payment on the order. For the UK this means an order and payment received prior to 1pm will usually arrive the following working day. Orders placed and paid for before Friday 1pm will usually be delivered the following Monday. We use external courier companies and our collection time is 2.30pm so an order picked and paid for before 1pm will be collected the same day.
    If you are based in UK Mainland i.e. England, Scotland Lowland or Wales and order over £250 you will qualify for free next day delivery if you order by 1pm during a working day and all items in your order are in stock.
    No, unfortunately our items come prepacked from manufacturers and suppliers in fixed sizes per pack so we can not sell individual sizes.
    No, you may purchase 1 pack if you wish. Our pack sizes are small between 4-8 pieces for clothing and 10-12 pieces for shoes.
    Yes, we have a cash and carry showroom you can see and purchase all our stock and take with you the same day. We are based in Rainham next door to Rainham station and we also have ample carpark space. Our address is Unit 4A/4B 6-10 Lamson Road, Ferry Lane Industrial Estate, Rainham, Essex, RM13 9YY. In Google just enter 'Kidz Corner UK Ltd' and select directions. Our store is open from 9am to 6.30pm Monday - Friday and 9am to 2.30pm on Sundays. We are closed on Saturdays. Our normal opening hours apply during bank holidays and other public holidays unless stated otherwise on our website.
    Just create an account online, enter some basic details and a chosen password and you are ready to shop. We are a wholesaler selling to retail, we do not allow end customers to purchase from us.
Top