PLEASE ENSURE TO REVIEW OUR RETURNS POLICY BEFORE PURCHASING.
PLEASE CHECK YOUR CONTENTS IMMEDIATELY UPON RECEIPT. NO CLAIMS ALLOWED AFTER 30 DAYS OF RECEIPT OF SHIPMENT. ABSOLUTELY NO RETURNS ALLOWED WITHOUT AUTHORISATION.
In the event you receive any faulty items or missing pieces please contact us via. email: firstname.lastname@example.org with your order reference and a photo of the item attached to the email if applicable.
As we sell all of our stock in fixed packs, we will not be able to offer replacement pieces and will instead compensate you with a store credit voucher to use on your next order.
We will discuss payment of returns P&P during the authorisation process. Please note that we will only ever refund postage up to the lower value of 2nd class Royal Mail non registered or any equivalent courier. If you choose to send via first class or in an outsize parcel with extra insurance these additional costs above will not be refunded.
For returns for any other authorised reason please package the items in the original condition in which they were received, and ship back to us. If an order is lost during shipment it is the buyers responsibility. Return shipping on all items will be paid by the buyer. Shipping and handling charges are non-refundable.
When you return an item, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns.
Where goods are returned due to customer error in ordering a restock fee of £5 will be applied. If the goods returned are found not to be faulty a restock fee of £5 will also be applied. If whole packs sent back with missing items they will also be deducted. Please if the return value in these instances cause the original order to drop below a shipping discount threshold, this adjustment will also be made.
If we should receive a complaint about any part of our service, by phone, e-mail or letter then it will be dealt with promptly (we will reply within the same or next working day). It will then be dealt with confidentially and effectively.